Areas of Expertise

   ·         Twenty years experience in IT leadership and change management

·         Developing and/or activating strategic plans (Technology and Educational)

·         Change management 

·         Business Process Reengineering

·         Assessment and reconfiguration of governance structures and processes

·         IT Service audits and redesign

·         Phone system (Nortel)

·        Policy and procedure analysis and development

·         Facilitating culture shift from IT-centric to Service-centric.

·         Research: Methodologies, APA format, and Disruptive Innovation

·         Can teach and actually enjoy it